High-touched service is always what DUALRAYS aim to provide for our global customers.
Pre-Sales Service
a. Provide details about the production procedure;
b. Assign engineers for installation and testing;
Sales Service
a. Customized solution (OEM/ODM service,tailored molding,customized spectrum) designs;
b. Product rendering and dialux simulation if necessary;
c. Hortrays successful sample projects and visit our production lines and R&D base;
After-Sales Service
a. 3 to 5 years quality warranty with lifelong maintenance.
b. Free guarantee repair (including labor and material): free repair service during the quality warranty period and reasonable charge for spare parts and maintaining service after the quality warranty period. We will never exempt our responsibilities on product owned defects.
c. Responding time: upon receiving user’s notification, we ensure 24-hour after-sales technical support.
d. Spare parts: necessary spare parts are provided together with products to customers.
e. Free technical training: integrative and normative technology training is available for free to customers by our technical personnel to ensure they are skilled in regular operations of hardware and software of products and they are able to estimate and solve small problems.
f. Telephone investigation: our after-sales team will phone the user every 6 months during the warranty period to follow up the working condition of the LED grow light fixtures, and to discover and solve problems, if necessary.
g. Software upgrade: lifelong maintenance of controlling system, incessant improvement of the system functions and continuous software upgrades.
h. Site instruction service of installation is available.
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Technology Light Up Civilization!
Technology Light Up Civilization!
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