- Q:
Does DUALRAYS have the ability to service international brands?
- Through direct and indirect cooperation with the world famous brands,DUALRAYS has greatly improved its innovation and R&D capacity,high-touched customers experience,and become the precious treasure to expand more business chance and social effect,parts of our customers portfolio includes Jalasoft,ibermutuamur,REWE,APP GROUP,BAIC GROUP,Mercedes-Benz,Quantex Lighting,IKEA ect.
- Q:
Why should I choose DUALRAYS LED sport light?
- A: DUALRAYS has over 10 years reserch and development,manufacturing experience in high power LED luminaires OEM/ODM service.Our LED luminaires have outstanding structure design, with international brand components. We have very strict quality management system to keep extremely low failure rate below 2‰, lower than the lighting average industry.
- Q:
Which certificates do you have for your LED grow light fixture?
- A: All of our LED sport lighting is CE,RoHS,LM80 listed,and ENEC,CB,SAA,RCM,LM79,TUV-GS listed for our leading items,other certificates can be done according to customers‘ requirement.
- Q:
Can I print my logo on the lighting fixture?
- A: Yes,sure,your logo can be laser printed on the frame or anywhere you require,we have laser machine especially for it,as well as your private label and package.
- Q:
How do you ship the goods and how long for the delivery time?
- A: Usually samples and small orders with light weight can be shipped by DHL, UPS, FedEx Express,which always take 3-5 days,bulk orders can be ship by air,train or sea all over the world,and 3 to 6 days by air,10 to 25 days by train(Europe lines),10 to 50 days by sea based on different countries.
- Q:
Can I visit your factory?
- A: Yes,sure,you are always warmly welcome to visit our factory. Our Factory Address:3rd Floor,Building A3 | Tianrui Industrial Park| #35,Fuyuan 1st Road,Fuyong Town,Bao‘an Dist | Shenzhen 518103, P.R.China We can pick you up from your hotel or Shenzhen airport when you arrive in Shenzhen,our factory is only 14KM from Shenzhen Airport,and less than 30 minutes driving.
- Q:
Do you provide drop shipping?
- A: Yes, please offer us your address, so we can confirm the shipping cost for you with our courier.
- Q:
How to place an order?
- A: Firstly, please tell us the specific light and the quantity you need, then our salesmen will confirm all the details with you, we will make the PI (Proforma Invoice) for you to confirm the order.Once the payment is received, the production will be arranged and the goods will be shipped out according to the delivery schedule.
- Q:
How about your R&D strength?
- A: More than 5 skilled engineers with average 8 years experience work in DUALRAYS,from various fields,such as optics desgn,electronics,mechanical,thermal ects,cooperating with brand components,finally DUALRAYS is the synonym of quality.
- Q:
What are your terms of payment?
- A: Generally, 30% T/T in advance before production, balanced 70% balance before shipment,Paypal and Western Union is also available for samples and small orders.
- Q:
How can you guarantee the quality?
- A: Firstly, our products are produced in strict quality control 6S system and advanced test facilities,also can be tested by the 3rd test organizations like TUV ETL ect,the defective rate is less than 2‰. Secondly, during the warranty period, we can send you replacement light/accessory for free, not caused by human-made misoperation, or we can discuss together for a good solution according to the actual situation,we have warranty agreement which indicate the detailed warranty issues to protect our customers‘ benefits. Thirdly,Longer warranty such as 7 years can be also negotiabled with our company....
- Q:
What is the lifetime of your lighting systems?
- A: The lifespan for our lighting systems ranges from 48.000 hrs to 100.000 hours based on L80/B10 test.
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